Maksys Technology Services (P) Ltd

Infrastructure Solutions & Services Organization

Corporate Office: Technopark / Cyber City, Kerala, India

Customer Call Cum Service Slip

Sl. No.: JOB-00101

Reg. No.: REG-00003

Territory:

In City Outstation

Customer Name: Ramesh Babu

Contact Person: Ramesh Babu (+91 94440 11223)

Call Type:

✓ AMC ○ WTY ○ INST ○ PM ○ SOFTWARE ○ BREAKDOWN ○ OTHER

Call Attended

Dt: 22/10/2026

Time: 10:00 AM

Call Completed

Dt: 24/10/2026

Time: 03:00 PM

Engineer Name: Karthik Raja (Hardware Technician)

M/c Model: Standard Generic

S/N: N/A

Configuration: Motherboard

OS: Windows 11 Pro 64-bit

Problem Reported :

njmn

Engineer Identified Problem :

System slow, SMPS unstable, OS filesystem integrity check needed

Action Taken :

Fixed - System serviced, voltages normalized, disk cleaned & stress tested. System fully operational.

Remarks : All diagnostic tests passed successfully. Handed over to client.

Call Status : Call Closed Spare Pending Pending for Assistance

Parts Information FRU Replacements & Loaner Spares

Description	FRU / Part No :	Part S/n :	Spare Used
Replaced Spare / Component	FRU-STD-01	SN-932920	✓

Site Voltage Safe Earthing

Neutral (N) - Earth (E) - Phase (P) Electrical Health Check

N-E: 1.2V

P-N: 230V

P-E: 231V

IT Standard: N-E < 2V (Prevents IC & SMPS failure)

Customer Comments :

Service performed promptly and machine is working satisfactorily.

Service Rating Please Tick

★★★★★ High 5 ★★★★☆ Medium 4 ★★★☆☆ Low 3

Engineer Signature

Karthik Raja (Hardware Technician)

Field Support Engineer Verified On: 24/10/2026

Customer Signature with Seal Official Client Stamp Box

★ CLIENT VERIFIED & APPROVED ★

Ramesh Babu

Date: 24/10/2026

Authorized Signatory & Organization Stamp Designation / Seal

For Complaint Registration & Technical Support: 0495 - 2720527, 4024202 | Email: helpdesk@maksys.co.in | Web: www.maksys.co.in