Maksys Technology Services (P) Ltd

Infrastructure Solutions & Services Organization

Corporate Office: Technopark / Cyber City, Kerala, India

Customer Call Cum Service Slip

Sl. No.: C23024

Reg. No.: REG-00002

Territory:

In City Outstation

Customer Name: Richard

Contact Person: Richard (8089937403)

Call Type:

○ AMC ○ WTY ○ INST ○ PM ✓ SOFTWARE ○ BREAKDOWN ○ OTHER

Call Attended

Dt: 27/03/2024

Time: 10:00 AM

Call Completed

Dt: 24/10/2026

Time: 03:00 PM

Engineer Name: Ronald P.T

M/c Model: Zebronics MB Zebr H81 / H61

S/N: SN-H81-9921

Configuration: Motherboard

OS: Windows 11 Pro 64-bit

Problem Reported :

Computer not working, display not coming / slow

Engineer Identified Problem :

RAM slot dust, bios battery drained, board checking

Action Taken :

Fixed - System serviced, voltages normalized, disk cleaned & stress tested. System fully operational.

Remarks : All diagnostic tests passed successfully. Handed over to client.

Call Status : Call Closed Spare Pending Pending for Assistance

Parts Information FRU Replacements & Loaner Spares

Description	FRU / Part No :	Part S/n :	Spare Used

Site Voltage Safe Earthing

Neutral (N) - Earth (E) - Phase (P) Electrical Health Check

N-E: 1.2V

P-N: 230V

P-E: 231V

IT Standard: N-E < 2V (Prevents IC & SMPS failure)

Customer Comments :

Service performed promptly and machine is working satisfactorily.

Service Rating Please Tick

★★★★★ High 5 ★★★★☆ Medium 4 ★★★☆☆ Low 3

Engineer Signature

Ronald P.T

Field Support Engineer Verified On: 24/10/2026

Customer Signature with Seal Official Client Stamp Box

★ CLIENT VERIFIED & APPROVED ★

Richard

Date: 24/10/2026

Authorized Signatory & Organization Stamp Designation / Seal

For Complaint Registration & Technical Support: 0495 - 2720527, 4024202 | Email: helpdesk@maksys.co.in | Web: www.maksys.co.in